Refunds & Cancellations

Our plans

Engane.AI sells prepaid credit packs and subscription plans (Basic, Advanced and Elite) billed in Indian Rupees (INR), monthly or yearly. On the website these are one-time payments processed securely via Razorpay (Cashfree for older orders): there is no auto-renewal and no recurring charge. When a plan period ends, your account simply returns to the free tier unless you purchase again. Credits bought on the website or in the Android app are valid for 12 months and are shared between the two.

Purchases made inside the Android app are billed by Google Play. Play subscriptions renew automatically until you cancel them in the Play Store; refunds for those purchases follow Google Play's refund policy and can also be requested from us.

Plan credits

Each plan period comes with a credit allowance. Plan credits are for use during that plan period and expire when it ends; unused plan credits do not roll over to the next period. A yearly plan is priced at ten months and its allowance is added at the start of the year.

Delivery of digital purchases

Credits and plans are added to your Engane.AI account as soon as the payment is confirmed, usually within seconds. If they have not appeared, write to support@engane.ai with your payment ID and the email address of your account.

Automatic credit returns

Some features take credits when you start them — for example a Career report, a Study step, an AI game or a translation. If such a feature fails on our side, the credits held for it are returned to your credit balance automatically. These returns are made in credits, not money.

If you delete your account

Deleting your account deletes its remaining credits and ends any plan on it (see Delete your account). Deleting your account does not cancel a Google Play subscription — cancel it in the Play Store first, or Google will keep billing it.

Cancellations

Because plans are prepaid for a fixed duration and never auto-renew, there is nothing to cancel — you will not be charged again unless you make a new purchase. You may stop using the service at any time; unused days of an active plan are not refundable except in the cases below.

Refunds

You are entitled to a full refund of a payment when:

• you were charged but your plan was not activated on your account;
• you were charged more than once for the same order; or
• a technical fault on our side prevented you from using the service you paid for.

If money left your account but the payment failed, your bank, card issuer or UPI app must reverse it automatically under Reserve Bank of India rules: by the next working day (T+1) for UPI, and within five days (T+5) for card and other online merchant payments. If the reversal is late, the RBI rules provide for compensation of ₹100 a day, paid by your bank or the payment provider.

To request a refund, write to support@engane.ai within 7 days of the payment, including the email address of your Engane.AI account and the payment date/amount. Approved refunds are issued to your original payment method within 5–7 working days (Razorpay).

Contact

Engane.AI is a product of THOMPSON CONSULTING (OPC) PRIVATE LIMITED, A5, S. No. 16/2, First Floor, Swapnamandir Society, Deccan Gymkhana, Pune, Maharashtra — 411004, India. Questions about this policy: support@engane.ai or info@thompsoncherian.com.