Privacy Policy

സ്വകാര്യതാ നയം

Last updated: 11 October 2026

Welcome to Engane.AI ("എങ്ങനെ.AI"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our Malayalam AI chatbot service.

എങ്ങനെ.AI-ലേക്ക് സ്വാഗതം. നിങ്ങളുടെ സ്വകാര്യത ഞങ്ങൾ മാനിക്കുന്നു, നിങ്ങളുടെ വ്യക്തിഗത ഡാറ്റ സംരക്ഷിക്കാൻ ഞങ്ങൾ പ്രതിജ്ഞാബദ്ധരാണ്.

1. Information We Collect

Account Information

Email address (for registration and login)
Mobile number, verified with a one-time code sent by WhatsApp or SMS. We use it to confirm that each account belongs to a real person, to keep your account secure and to stop one number being used for many accounts. We do not use it for marketing messages and we do not show it to other users. The code itself is never stored; we keep a one-way fingerprint of it for ten minutes.
Name (optional, for personalization)
For website purchases: billing name, street address, city, state and PIN code; business name and GSTIN if you provide them. We save your billing details and a copy for each order so we can prepare GST invoices. Editing your saved address does not change earlier orders.
Password (securely hashed)
A record of what you agreed to when you signed up, and of each privacy choice you make later (which version of the Terms and this policy, the time, and the IP address and device used)

Chat Data

Conversation messages you send to the AI
AI responses generated for you
Conversation history (stored securely)
Trying chat without an account: after a quick security check your device keeps a temporary guest token (in your browser's local storage, not a cookie) that allows up to 10 free text messages; we count them against that token and your IP address for up to 30 days; the messages and replies are processed and stored without a name or email, are deleted 30 days after the conversation started, and are not transferred to an account if you later sign up (what you typed stays only in this device's browser); no account is created until you choose to sign up.

Optional chat feedback and feature suggestions

If you rate a chat, we save your 1–5 rating and any note you choose to submit with that conversation. Authorized administrators can review this feedback to improve the app; submitting a rating does not give them access to your chat messages. Please avoid adding sensitive personal information to your note. We also keep limited records of when an optional feature suggestion is offered, opened or dismissed, and when a feedback prompt is offered or dismissed, to reduce repeated prompts and understand whether these suggestions help. These records contain feature names and times, not a copy of your chat or assessment answers. They stay with the saved conversation and are removed when your account data is permanently deleted under the process in Section 4. This feedback is private and separate from Google Play reviews; you can skip it and continue chatting.

ചാറ്റിന് നിങ്ങൾ നൽകുന്ന റേറ്റിംഗും കുറിപ്പും സ്വകാര്യമാണ്. അവ ഒഴിവാക്കി ചാറ്റ് തുടരാം. റേറ്റിംഗ് നൽകുന്നതുകൊണ്ട് അഡ്മിന് നിങ്ങളുടെ ചാറ്റ് സന്ദേശങ്ങൾ കാണാൻ അനുമതി ലഭിക്കില്ല. ഈ വിവരങ്ങൾ സേവ് ചെയ്ത സംഭാഷണത്തോടൊപ്പം സൂക്ഷിക്കുന്നു. ഭാഗം 4-ൽ വിവരിച്ച നടപടിപ്രകാരം അക്കൗണ്ട് വിവരങ്ങൾ സ്ഥിരമായി ഇല്ലാതാക്കുമ്പോൾ ഇവയും ഇല്ലാതാകും.

Live Podcasts

Your topic, contributions and fictional AI replies are processed by our AI services. The latest episode transcript is retained for seven days; starting a new episode replaces it. The host reads typed contributions aloud using your profile display name. Take the mic records a single turn; optional Converse keeps the microphone on and sends each completed contribution to Sarvam AI for transcription. Pause, End, and leaving or hiding the studio close the microphone. Approved audio stays in this browser session for your download, including screened microphone contributions; the complete podcast recording is not uploaded or published automatically. Reloading loses the local audio. Downloads remain on your device, and native sharing can leave a temporary local copy. Confirmed content violations block export and create a safety record. A second confirmed incident locks the account until an administrator reviews and unlocks it. Safety records are retained for administrator review. We record how much podcast time each episode uses, and podcast time you add with credits, to apply your monthly podcast allowance. Deleting your account also removes podcast transcripts, usage and safety records.

Voice Recordings

On phones and in the Android app, when you use voice mode, the Simple-layout chat mic or bug-report dictation — and in desktop browsers without built-in speech recognition (such as Firefox), when you use the Simple-layout chat mic or bug-report dictation — your recording is sent to Sarvam AI to be converted to text. Engane does not store the audio; only the transcript is kept, as your message. In other cases (voice mode and the chat mic in desktop Chrome, Edge and Safari, the Advanced-layout chat mic, and the Marathi early-access page on any device) your browser's own speech recognition is used instead; see Section 5.

Languages (Translate and Learn)

When you use Languages, the text you type or the words you speak are sent to Sarvam AI to be turned into text, translated and, when you ask to hear a translation, spoken aloud. Engane does not store your recordings or the text you translate. The only exception is short-lived: the translation Engane produced is held for up to 10 minutes so that you can play it aloud, and is then deleted automatically. Your translation history and saved phrases stay on your device, and you can clear them at any time. The listen button first tries your phone's own voice, which stays on your device. In face-to-face mode the other person's speech is handled the same way, and they are told so on screen in their language. For lessons, Engane keeps your course progress (lessons completed, review schedule, points and streak) with your account; spoken answers in a lesson are sent to Sarvam AI to be turned into text and are not stored. Unfinished lesson practice is kept on this device, separately for each signed-in account, and can be resumed for up to 30 days. It is not synced to your other devices; completed lessons are saved to your account.

Study (Arivu): files you upload

When you make a class in Study, Engane receives the file you choose (a PDF, a Word file, photos or screenshots, or text you paste). The text is read out of it; photos and scanned pages are read by Anthropic's Claude on AWS Bedrock, and the class, quiz and answers are written by Sarvam AI (or Claude if Sarvam is unavailable). The original file is deleted as soon as its text has been read, and in any case within 3 days. The text read from it, your classes, quizzes, narration audio and progress are stored with your account on Cloudflare (R2) so you can come back to them, until you delete the class or your account. The text of a file you upload but never make a class from is deleted when you remove it from your selection, and otherwise after 7 days. Files are private to you: they are never shown to other users, and Engane does not use them to train AI models. Engane checks the text for identity numbers (Aadhaar, PAN), phone numbers and email addresses and warns you if it finds any; it also runs the same safety checks as chat, and only content flagged by those checks can be seen by our safety reviewers. Only upload material you have the right to use for your own study.

Exam practice and mock rankings

Your selected paper, answers, review flags, start time, deadline and results are saved with your account in our database so you can resume and review attempts. No AI provider receives these answers. If you leave the leaderboard option selected before your first attempt on a fixed paper, other signed-in users can see its score, time and rank under a randomly assigned learner alias. Your name, email and individual answers are not shown. Custom sets and repeat attempts are unranked. Exam records stay until your account is deleted; deleting the account also removes leaderboard entries. Contact support@engane.ai if you need an exam record or ranking removed earlier.

Personality and IQ puzzles

Personality: your answers to the questionnaire are scored on our servers. The short written answers you choose to give, together with your trait levels (not your individual answers), are sent to Sarvam AI (or Anthropic's Claude on AWS Bedrock if Sarvam is unavailable) to write your portrait. Your individual answers are deleted as soon as the result is made; we keep your last three results, with any feedback you leave on them, until you delete them (from the Personality page) or your account. Results are private to you. It is not a clinical or psychological assessment.

IQ puzzles: your answers, times and scores are kept with your account. If you take a ranked test, your best score appears on the IQ leaderboard, which other people can see, as "Anonymous". Your first name and the first letter of your last name are shown instead only if you switch "Show my name on the leaderboard" on, from the results screen or the leaderboard page, and you can switch it off again at any time. If your profile says you are 13 to 17, your name is never shown. The IQ figure is an estimate for fun and practice, not a clinical IQ test. Deleting your account removes your scores and your leaderboard entries.

Career guidance

For the career assessment Engane asks where you are (school, college or work), your age, class or year, stream or branch and, if you choose, your district, and your answers to the questions. It never asks for caste, religion, community, income, health, your school's name or anyone's phone number. Your answers are scored on our servers. If you buy the AI report (100 credits), your profile, answers and scores are sent to Anthropic's Claude on AWS Bedrock to write it; the answers are used only to make your report, not for chat memory, marketing or AI training. An unfinished assessment is kept for 30 days from your last change; a finished assessment and its report are kept for 365 days, or until you delete it or your account. PDFs are made on your device and are not stored by us. Users under 18 or still in school can use the free lessons and sample reports only. The report is AI-written guidance, not professional career counselling.

Dictionary

Looking up a word in the built-in dictionary happens on your device: the app downloads our public dictionary files and searches them there, so the words you look up are not sent to us or stored with your account. Your recent searches stay on your device only (you can clear them on the dictionary screen). If you tap "AI meaning" for a word the dictionary does not have, that word is sent to Sarvam AI to explain it; the explanation is stored for 30 days so the next person asking for the same word gets it without another AI request, but it is not linked to you. Translating a word into another language uses the Languages translation described above.

Recipes (Pachakam)

When you type what is in your kitchen, the words are matched against our recipe list on our server and are not stored. A word our list does not know may be sent to Sarvam AI to name the ingredient; that answer is kept for 30 days for everyone, not linked to you. Photos you take of your fridge or kitchen are sent to Anthropic's Claude (through Amazon Bedrock) only to list the food it can see; the photos are not stored by Engane. When you ask the AI to write a new recipe, your ingredient list is sent to Sarvam AI; the recipe is shown to you and not stored. We count how many photo reads and AI recipes you use each day to keep the service fair.

Health (Arogyam) · ആരോഗ്യം

Arogyam is a general wellness and health-education companion. It is not a medical service, not a doctor, not a medical device and not telemedicine: it does not diagnose, prescribe or treat, its AI-generated text has not yet been reviewed by a doctor and can be wrong, and nothing in it replaces a qualified medical professional. In an emergency call 108 or 112.

What Arogyam handles

your answers to the health check (and the birth year and sex you give for it);
readings you type or confirm, such as weight, waist, blood pressure, blood sugar, sleep and activity;
lab values you confirm after a lab-report photo is read, and the explanation you ask for;
medicine names and reminder times that you type from your own prescription;
your mood-check scores (PHQ-2 and GAD-2 totals; the optional note is only checked for safety and is never stored);
the entries you confirm from a weekly voice check-in, and its short summary (the recording and the transcript are not kept);
milestones, "for my doctor" sheets you choose to save, article progress, and family-sharing links;
photos (lab reports, medicine strips, plates): read in memory for that request and then discarded. A photo is kept only if you switch on the separate "Keep my photos" option and choose to keep that photo. Location and camera details are removed from every photo before it is read.

Nothing is saved unless you opt in

You can read, check and ask without saving anything. Arogyam stores health information only after you tick the separate "Save my health readings" option, which is off until you turn it on; keeping photos is another, separate option. Saving, the photo features, voice check-ins and family sharing are only for people who confirm they are 18 or older; AI explanations are not offered when your answers show you are under 18. Under 18 you can read the articles and use the health check, and nothing is saved. Arogyam health information is never used in general chat.

How it is protected and where it is stored

Saved health information is encrypted at rest with a key unique to your account (AES-256-GCM) before it is written, and stored with our cloud storage provider Cloudflare (R2 storage; your consent choices, limits and invite codes in Cloudflare KV, which hold choices, dates and IDs only — no health values). If encryption is not available, Arogyam refuses to save rather than store anything unencrypted. Our database holds your account and credits, but no health values. Our logs record only IDs, counts and costs, never your answers, readings, photos or transcripts.

Who processes it

Sarvam AI (India): Malayalam and English explanations, speech-to-text and read-aloud (an AI-generated voice) for the features you use; it receives only what that feature needs.
Amazon Web Services (Amazon Bedrock, running Anthropic's Claude): reading the photos you choose to send. Some of these requests may be processed outside India.
Cloudflare: hosting, and encrypted storage of the health information you choose to save.
Neon (through Prisma Accelerate): your account and credits — no health values.

AI features are charged in credits at their actual cost; we record the cost of each use, not its content. Arogyam health information is never used for advertising or profiling, never used to train AI models, never sold, and never shared with Naatil.com. If you tap "find the nearest health centre" on the Help page, only the district and town you pick are sent to the Naatil directory.

Family sharing

Nothing is shared with anyone else unless you invite a family member yourself. You choose what they see (only the checks that are due and your check-in streak, or also your readings from the last 14 days), you can change or revoke it at any time and it stops at once, and a carer sees nothing else — not your photos, answers or notes. Invite codes expire after 72 hours. We keep a record that a share was created, changed or revoked (IDs and the share level only).

Your controls, deletion and retention

Inside Arogyam, Privacy and your data lets you download everything Arogyam holds about you (Download my data), delete all Arogyam data or only your kept photos, and withdraw your consent. Turning saving off, withdrawing consent or un-confirming that you are 18 or older deletes everything saved; turning photos off deletes the kept photos. Saved health information stays until you delete it, withdraw, or delete your account (unused or revoked family invitations are cleared automatically). When you delete your Engane account, your Arogyam data is deleted permanently with it at the end of the 7-day window described in Section 4. For questions or complaints, write to support@engane.ai or see the Grievance Officer section of our Contact page.

ആരോഗ്യം ഒരു ഡോക്ടറോ ചികിത്സാ സേവനമോ അല്ല; പൊതുവായ ആരോഗ്യ വിവരം മാത്രം. "എന്റെ ആരോഗ്യ വിവരങ്ങൾ സേവ് ചെയ്യുക" എന്നത് നിങ്ങൾ ഓൺ ചെയ്താൽ മാത്രമേ എന്തെങ്കിലും സൂക്ഷിക്കൂ (18 വയസ്സ് തികഞ്ഞവർക്ക് മാത്രം). സൂക്ഷിക്കുന്നവ നിങ്ങളുടെ അക്കൗണ്ടിനു മാത്രമുള്ള കീ ഉപയോഗിച്ച് എൻക്രിപ്റ്റ് ചെയ്യുന്നു. ഫോട്ടോകൾ വായിച്ച ശേഷം കളയുന്നു. പരസ്യത്തിനോ AI പരിശീലനത്തിനോ ഉപയോഗിക്കില്ല, വിൽക്കില്ല, Naatil-മായി പങ്കിടില്ല. ആരോഗ്യത്തിലെ "സ്വകാര്യത" എന്ന ഭാഗത്തുനിന്ന് എപ്പോൾ വേണമെങ്കിലും ഡൗൺലോഡ് ചെയ്യാം, ഡിലീറ്റ് ചെയ്യാം, സമ്മതം പിൻവലിക്കാം.

Usage Data

Device information and browser type
IP address (for security purposes)
Usage patterns and preferences

2. How We Use Your Information

To provide and improve our AI chatbot service
To personalize your experience based on your preferences. Learning from your chats (the analysis described in Section 5) is optional: you choose it when you sign up with email, and you can turn it on or off at any time in Profile → Privacy & your data. Turning it off stops the analysis and deletes what was learned from your chats.
To maintain conversation history for context
To send important service updates and notifications
To ensure security and prevent abuse
To comply with legal obligations

To keep Engane safe, messages are automatically screened for possible abuse, threats, self-harm, or illegal content. Authorised Engane staff may review conversations that are flagged, reported, or that we are required to review by law; every such review is logged.

എങ്ങനെ.AI സുരക്ഷിതമായി നിലനിർത്താൻ, ദുരുപയോഗം, ഭീഷണി, സ്വയം ഉപദ്രവിക്കൽ, നിയമവിരുദ്ധ ഉള്ളടക്കം എന്നിവയുണ്ടോ എന്ന് സന്ദേശങ്ങൾ സ്വയമേവ പരിശോധിക്കുന്നുണ്ട്. ഫ്ലാഗ് ചെയ്യപ്പെടുന്നതോ റിപ്പോർട്ട് ചെയ്യപ്പെടുന്നതോ നിയമപ്രകാരം പരിശോധിക്കേണ്ടതോ ആയ സംഭാഷണങ്ങൾ എങ്ങനെ.AI-യുടെ അംഗീകൃത ജീവനക്കാർ പരിശോധിച്ചേക്കാം; അത്തരം ഓരോ പരിശോധനയും രേഖപ്പെടുത്തുന്നു.

3. Data Security

We implement industry-standard security measures to protect your data:

All data is encrypted in transit using HTTPS/TLS
Passwords are hashed using secure algorithms
API keys and sensitive data are encrypted at rest
Regular security audits and monitoring
Access controls and authentication mechanisms
Staff access to conversations is limited to authorised reviewers, and every review is logged

4. Data Retention

Conversations are kept until you delete them or your account, on every plan
You can delete your conversations at any time
Safety records: when a message is flagged by the automatic safety checks, or you report a reply, a short excerpt, the reason and your account ID are kept for safety review. The latest 1,000 such records are kept in a review list; reports, and the most serious flags (child safety, self-harm), are also kept separately for 180 days so they can be investigated, including after an account is deleted
Study (Arivu): the original files you upload are deleted once their text has been read, and within 3 days at the latest; text from files never used for a class is deleted after 7 days; your classes, quizzes and progress stay until you delete them or your account
Exam practice: papers, answers, flags, timings and results stay until your account is deleted; this also removes leaderboard entries.
Personality: your individual answers are deleted once your result is made; your last three results stay until you delete them or your account. IQ: scores and leaderboard entries stay until you delete your account
Career guidance: unfinished assessments 30 days from your last change; finished assessments and reports 365 days, or until you delete them or your account
Health (Arogyam): nothing is stored unless you switch saving on; what you save stays, encrypted, until you delete it, withdraw your consent or delete your account; photos are discarded after reading unless you choose to keep them (see "Health (Arogyam)" in Section 1)
When you delete your account (Profile → Delete account, confirmed with a code sent to your email), it stops working immediately: you are signed out everywhere and no one can sign in to it. We keep the account and its data for 7 days to protect against mistaken or unauthorised deletion, and then delete them permanently. After that we keep only a minimal record that the account was deleted, and the record of what you had agreed to (an internal ID, the choices and dates — no messages, name, email, IP address or other content). How to delete your account

5. Third-Party Services

We use the following third-party services:

Sarvam AI (Axonwise Private Limited, Bengaluru, India): speech-to-text, text-to-speech, translation and AI chat replies. Malayalam and English text messages on every plan are answered by Sarvam AI's language model (Sarvam-105B); when it answers, it receives your message, your recent conversation history and the personalisation details Engane uses to tailor replies. Sarvam AI also receives the text of replies that are read aloud to you, to generate the spoken audio (an AI-generated voice), and your voice recordings in the cases described in Section 1, to turn them into text. When you use Languages, Sarvam AI receives the text or speech you translate (and spoken lesson answers) to transcribe, translate and speak it; Engane does not store it. When you ask the Dictionary for an AI meaning, Sarvam AI receives that one word.
Amazon Web Services: Amazon SES, to send account emails such as verification and password-reset messages; and Amazon Bedrock, running Anthropic's Claude models, for AI replies to messages that include a photo or document; replies to text messages as a backup when Sarvam AI is unavailable; every reply on the Marathi early-access page; the summary written when you tap Summarize on a long conversation (Claude receives the older part of that conversation); and, about every fifth message you send in a conversation and right after you answer one of Engane's profile questions, an analysis of your recent messages by Claude Haiku 4.5 so Engane can personalise your replies (only while learning from your chats is switched on — see Section 2). Some of these requests may be processed outside India.
Your browser's speech services: voice mode and the chat mic in desktop browsers with built-in speech recognition (such as Chrome, Edge and Safari), the Advanced-layout chat mic, and the Marathi early-access page use your browser's own speech recognition; the Marathi early-access page also reads replies aloud with your browser's built-in voice. The browser's provider may process that audio and text under its own terms (for Chrome, Google); Engane receives only the text of what you said. In the Android app, some voice features (such as spoken answers in games) may use your phone's built-in speech recognition and text-to-speech (usually Google's), which process the audio under their own terms; Engane receives only the text.
Cloudflare: hosting of the website and the app's content, sign-in sessions, rate limits and caches, storage of generated reply audio, encrypted storage of the Arogyam health information you choose to save, content delivery and security.
Neon (reached through Prisma Accelerate): our database, which stores your account, conversations, preferences and credit balance.
Serper.dev: web search for current information such as news; it receives the search query Engane builds from your message and returns Google search results.
Naatil.com: a Kerala local-services directory; for business, emergency, transport and gold-rate lookups it receives the search terms and the town, district or location the lookup needs.
Google and Apple: Google Input Tools for turning Manglish typing into Malayalam script, and Google Sign-In or Sign in with Apple if you choose to sign in that way.
Mobile-number verification: Meta Platforms (WhatsApp Business) delivers the verification code when you choose WhatsApp, and MSG91 (Walkover Web Solutions, India) sends and checks it when you choose SMS. Each receives your mobile number and the code for that message only.
Payments: in the Android app, Google Play Billing processes purchases and RevenueCat records them against your Engane account; on the website, our payment gateway (Cashfree or Razorpay) processes payments and receives your order details and the email address and phone number needed for the payment. Engane never receives your card or UPI details.

These services have their own privacy policies and data handling practices.

6. Your Rights

You have the following rights regarding your personal data:

Access and export: download a copy of your data (profile, conversations, choices, purchases and saved results) from Profile → Privacy & your data → Download my data, or ask us at support@engane.ai
Health (Arogyam): download, delete or withdraw consent for your Arogyam data at any time from Privacy and your data inside Arogyam
Correction: Update or correct your information in Profile, or ask us
Deletion: delete your account and data from Profile → Delete account (see Section 4 and How to delete your account)
Withdraw consent: switch off learning from your chats in Profile → Privacy & your data, and your IQ leaderboard name on the IQ results or leaderboard screen, at any time; for anything else write to support@engane.ai
Complaints: see the Grievance Officer section of our Contact page

7. Children

Engane.AI is not for children under 13, and we do not knowingly collect personal data from them. If you are 13 to 17, you may use Engane.AI only with the permission of a parent or legal guardian. Accounts for 13 to 17 year olds currently have the same features as adult accounts, including the personalisation described in Sections 2 and 5.

A parent or guardian can ask us to delete their child's account and data at any time by writing to support@engane.ai. If we learn that a child under 13 has created an account, we will delete it and its data.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@engane.ai

Website: https://engane.ai

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.